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Who we are

Our website address is: https://violetashomedesign.com.

What personal data we collect and why we collect it

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Visitor comments may be checked through an automated spam detection service.

Terms & Conditions

Return / Refund / Shipping Policy

Thanks for shopping at violetashomedesign.com

Returns

You have 30 calendar days to return an item from the date you received it.

To be eligible for a return, your item must be unused and in the same condition that you received it.

Your item must be in the original packaging.

Your item needs to have the receipt or proof of purchase.

Refunds

There are no cash or credit card refunds, Exchange or store credit only.

Once we receive your item, we will inspect it and notify you that we have received your returned item. After an inspection of the item is completed, we will then proceed with the indicated option (Exchange or store credit). Shipping costs are non-­refundable. 

Shipping

Please send all shipping questions/concerns to Buy@violetashomedesign.com.

We offer free in-store pick-up at our Brickell or Coral Gables store. If you select this method, we will notify you in 1-3 business days by email when your order is available for pick-up.

All other orders are shipped via UPS.

Delivery time does not include weekends or holidays.

All Special-Order pieces will ship within 15-21 business days from the order date, even if expedited shipping is selected.

Violetas will contact you with a follow-up email if the merchandise you’ve selected is not currently in stock or if we need additional information

Orders shipped to the US via standard shipping can take 5 – 7 business days. Orders sent via Expedited shipping (UPS 2nd Day Air, etc.) will be delivered by the end of the second business day.

Please keep in mind some locations in Alaska + Hawaii require additional transit time.

We are not responsible for packages delayed by UPS.